Superdrug PharmacyGPhC

Pharmacy context

This is a shopping centre pharmacy in a city centre. The pharmacy is located at the rear of a larger store. The pharmacy dispenses NHS prescriptions and sells a range of over-the-counter medicines. It also supplies medicines in multi-compartmental medicine devices. Other services that the pharmacy offers include the chronic medication service (CMS), minor ailments service (eMAS), travel vaccination, and flu vaccination during the flu season.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy team members follow processes for all services to ensure that they are safe. They record mistakes to learn from them. They review these and make changes to avoid the same mistake happening again. The pharmacy asks people for feedback. The pharmacy team members discuss this to make pharmacy services better. The pharmacy keeps all the records that it needs to by law and keeps people’s information safe. Pharmacy team members help to protect vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has qualified and experienced staff to safely provide its services. Although, sometimes there are not enough staff members for all services, so people are advised to come back later or go to another pharmacy. The pharmacy team members have access to training material to ensure that they have the skills they need. The pharmacy gives them time to do this training. Team members know how to raise a concern if they have one. Their judgement, and patient safety are not affected by targets.

• Principle 3 – Premises

  Standards met

  The pharmacy is safe and clean, and suitable for its services. The pharmacy team members use a private room or area for some conversations with people. People cannot overhear private conversations. Team members cannot see people entering the private area as there is poor visibility and no mirror. They rely on people ringing a bell. The pharmacy is secure when closed.

• Principle 4 – Services

  Standards met

  The pharmacy has strategies in place to ensure all people can access its services. The pharmacy team provides safe services. But some medicines that are taken and supervised in the pharmacy do not have labels on them. This is a legal requirement. Team members give people information to help them use their medicines. They provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them properly.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.

Inspection history summary