Dickies PharmacyGPhC

Pharmacy context

This is a community pharmacy beside other shops within a city. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. And it supplies medicines to a care home. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy team members follow written processes for all services to ensure that they are safe. They record mistakes to learn from them. And put strategies in place to avoid the same mistakes happening again. The pharmacy asks people for feedback to ensure that they are providing services appropriately. The pharmacy keeps all the records that it needs to and keeps people’s information safe. Team members help to protect vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough qualified and experienced staff to safely provide its services. Team members work flexibly to ensure there are always enough members of staff to provide services. The pharmacy provides team members with time at work to undertake training. This is to ensure they have the knowledge and skills they need.Team members can share information and raise concerns to keep the pharmacy safe. The pharmacy identifies and makes changes to improve services when needed.

• Principle 3 – Premises

  Standards met

  The premises are safe and clean and suitable for the pharmacy’s services. The pharmacy team members use a private room for some discussions with people so other people cannot hear these conversations. And they use a separate area for the delivery of some services, giving people some privacy. The pharmacy is secure when closed. The pharmacy deals with maintenance issues and damage to the premises appropriately.

• Principle 4 – Services

  Standards met

  The pharmacy helps people to ensure that they can all use its services. The pharmacy team provides safe services. Team members give people information to help them use their medicines. They provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them properly. The pharmacy team members know what to do if medicines are not fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.

Inspection history summary