Holmscroft HC LtdGPhC

Pharmacy context

This is a community pharmacy in a health centre in Greenock. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy provides substance misuse services and dispenses private prescriptions. Pharmacy​ team members advise on minor ailments and medicines’ use. And they supply over-the-counter medicines and prescription only medicines via 'patient group directions' (PGDs). The inspection was completed during the COVID-19 pandemic.

Standards by principle

• Principle 1 – Governance

  Standards met

  Pharmacy team members mostly follow good working practices. And they show that they are managing dispensing risks to keep services safe. The pharmacy documents its near miss errors and it learns from its mistakes. It keeps the records it needs to by law, and it suitably protects people's private information.

• Principle 2 – Staff

  Standards met

  Most of the pharmacy team members have the necessary qualifications and skills for their roles and the services they provide. They complete training as and when required. And they learn from the pharmacist to keep their knowledge and skills up to date.

• Principle 3 – Premises

  Standards met

  The pharmacy is modern, purpose-built, and professional in appearance. It has a large sound‐proofed room and private booth where people can have private conversations with the pharmacy’s team members.

• Principle 4 – Services

  Standards met

  The pharmacy provides services which are easily accessible. And it generally manages its services well to help people receive appropriate care. The pharmacy gets its medicines from reputable sources and it stores them appropriately. The team carries out checks to make sure medicines are in good condition and suitable to supply.

• Principle 5 – Equipment

  Standards met

  The pharmacy’s equipment is clean and well-maintained. It uses equipment appropriately to protect people's confidentiality.

Inspection history summary