BootsGPhC

Pharmacy context

This is a community pharmacy in Glasgow. It dispenses NHS and private prescriptions and supplies prescription only medicines via 'patient group directions' (PGDs). Pharmacy team members advise on minor ailments and medicines use and provide over‐the‐counter medicines.

Standards by principle

• Principle 1 – Governance

  Standards met

  Team members recognise and appropriately respond to safeguarding concerns. They suitably protect people's private information and keep the records they need to by law. The pharmacy has standard operating procedures to identify and manage risks. Team members mostly follow them, but they need to review procedures for hub dispensing to keep services safe. Team members make records of mistakes. They learn from these mistakes and take the opportunity to improve the safety of services.

• Principle 2 – Staff

  Standards met

  Pharmacy team members have the necessary qualifications and skills for their roles and the services they provide. And they work together well to manage the workload. Team members continue to learn to keep their knowledge and skills up to date.

• Principle 3 – Premises

  Standards met

  The pharmacy premises support the safe delivery of its services. And it effectively manages the space for the storage of its medicines. The pharmacy has suitable arrangements for people to have private conversations with the team.

• Principle 4 – Services

  Standards met

  The pharmacy provides services which are easily accessible for people. And it manages its services well, so they are provided safely. The pharmacy gets its medicines from reputable sources, and it stores them appropriately. The team carries out checks to make sure medicines are in good condition and suitable to supply. And it has arrangements to identify and remove medicines that are no longer fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide safe services. And it uses its facilities to suitably protect people’s private information.

Inspection history summary