Neilston PharmacyGPhC

Pharmacy context

This is a community pharmacy on a small parade of shops in Neilston. It dispenses NHS prescriptions including supplying medicines in multi‐compartment compliance packs. And it offers a medicines' delivery service to vulnerable people. The pharmacy provides substance misuse services and dispenses private prescriptions. The pharmacy team members advise on minor ailments and medicines’ use. And they supply a range of over‐the‐counter medicines.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy acts to help keep members of the public and team members safe during the Covid‐19 pandemic. It keeps the records it needs to by law, and keeps confidential information safe. Team members securely dispose of personal information when it is no longer required. ​The pharmacy's policies and procedures show how it identifies and manages risks to keep services safe. Team members mostly follow the procedures. But they do not always record their signatures when they are required to. This means the pharmacy cannot always show who is accountable for parts of the dispensing process. Team members discuss dispensing mistakes and make improvements to avoid the same errors happening again.

• Principle 2 – Staff

  Standards met

  Pharmacy team members have the necessary qualifications and skills for their roles and the services they provide. They complete training as and when required. And, they learn from the pharmacist to keep their knowledge and skills up to date. Pharmacy team members speak-up and make suggestions to help improve pharmacy services.

• Principle 3 – Premises

  Standards met

  The pharmacy is clean, tidy, secure and is well maintained. It has a sound‐proofed room where people can have private conversations with the pharmacy’s team members. It has made suitable changes to its premises to help reduce the risk of spreading coronavirus​.

• Principle 4 – Services

  Standards met

  The pharmacy provides services which are accessible. It generally manages its services to help people receive appropriate care. It has alternative arrangements in place for people who have difficulty accessing the premises due to steps at the entrance. The pharmacy gets its medicines from reputable sources and it stores them properly. But it does not always label medicines according to regulations. And it does not always state the contents of medicine containers. The team carries out checks to make sure medicines are in good condition and suitable to supply.

• Principle 5 – Equipment

  Standards met

  The pharmacy’s equipment is clean and well-maintained. It uses equipment appropriately to protect people's confidentiality. It takes precautions so that people can safely use its facilities when accessing its services during a pandemic. ​

Inspection history summary