Coylton PharmacyGPhC

Pharmacy context

This is a community pharmacy in a residential area of Coylton, Ayrshire. It dispenses both NHS and private prescriptions and sells a range of over-the-counter medicines. The pharmacy team offers advice to people about minor illnesses and long-term conditions. It provides NHS services, such as the Minor Ailment Service (eMAS) and Chronic Medicines Service (CMS). The pharmacy ​provides a substance misuse service. It supplies medicines in multi-compartmental compliance packs to people living in their own homes. And it provides a home delivery service.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy identifies and manages the risks associated with the services it provides to people. And it has a set of written procedures for the team members to follow to help them deliver the services safely and effectively. The pharmacy keeps the records it must have by law. And it keeps people's private information secure. The team members openly discuss and record any mistakes that they make when dispensing. So, they can learn from each other. And they implement changes to minimise the risk of similar mistakes happening in the future. The team members know when and how to raise a concern to safeguard the welfare of vulnerable adults and children.

• Principle 2 – Staff

  Standards met

  The pharmacy team members have the appropriate qualifications and skills to provide the pharmacy's services safely. They work well together to manage their workload and to ensure people receive a high-quality service. The pharmacy team members complete some training to keep their knowledge and skills up to date. And they are provided with regular appraisals to discuss their performance. They can make suggestions to improve the pharmacy’s services. And they feel comfortable to raise professional concerns when necessary.

• Principle 3 – Premises

  Standards met

  The pharmacy is kept secure and is well maintained. The premises are suitable for the services the pharmacy provides. It has a sound-proofed room where people can have private conversations with the pharmacy’s team members.

• Principle 4 – Services

  Standards met

  The pharmacy’s services are easily accessible to people. It engages with people using the pharmacy to help them improve their health. The team members take steps to identify people taking high-risk medicines. And, they provide these people with appropriate advice to help them take these medicines safely. The pharmacy provides medicines to some people in multi-compartmental compliance packs to help them take them correctly. And it suitably manages the risks associated with the service. The pharmacy sources its medicines from licenced suppliers. And it stores and manages its medicines appropriately.

• Principle 5 – Equipment

  Standards met

  The pharmacy’s equipment is well maintained and appropriate for the services it provides. The pharmacy uses its equipment to protect people’s confidentiality.

Inspection history summary