Cumnock PharmacyGPhC

Pharmacy context

This is a community pharmacy in a residential area in the village of Cumnock, Ayrshire. The pharmacy sells over-the-counter medicines and dispenses NHS prescriptions. And it delivers medicines for some people to their homes. The pharmacy supplies some medicines in multi-compartment compliance packs to help people take their medication safely​. The inspection was completed during the Covid-19 pandemic.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy suitably manages the risks associated with the services it provides to people. It acts to help keep members of the public and team members safe during the Covid-19 pandemic. It maintains the records it needs to by law and keeps people’s private information secure. Its team members record details of any mistakes they make while dispensing so they can learn from each other and prevent similar mistakes from happening again. They understand when and how they can raise concerns to help protect the wellbeing of vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy’s team members have the necessary qualifications and skills to provide the pharmacy's services. And they manage the workload well. They support each other as they work and can raise concerns, give feedback and suggest improvements to provide a more efficient service.

• Principle 3 – Premises

  Standards met

  The pharmacy is kept clean, tidy, secure and is well maintained. It has a sound-proofed room where people can have private conversations with the pharmacy’s team members. It has made suitable changes to its premises to help reduce the risk of spreading the coronavirus.

• Principle 4 – Services

  Standards met

  The pharmacy makes its services easily accessible to people and it manages them appropriately. It sources and stores its medicines properly and completes checks to make sure they are in date. It takes the right action in response to safety alerts to make sure that people get medicines and devices that are safe to use. The team members dispense medicines into multi-compartment compliance packs for some people to help them take their medicines correctly. They provide information and visual descriptions to help people easily identify their medicines.

• Principle 5 – Equipment

  Standards met

  The pharmacy’s equipment is clean and suitable for the services it provides. The pharmacy uses its equipment appropriately to protect people's confidentiality. It takes sensible precautions so that people can safely use its facilities when accessing its services during the pandemic.​

Inspection history summary