BootsGPhC

Pharmacy context

This is a community pharmacy in a modern purpose-built development. It includes a GP practice, dental services, social work, podiatry, child services and a café. People of all ages use the pharmacy. The pharmacy dispenses NHS prescriptions and sells a range of over-the-counter medicines. It also supplies medicines in multi-compartmental compliance packs.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy team members follow processes for all services to ensure that they are safe. They record mistakes to learn from them. And they review these and make changes to avoid the same mistake happening again. The pharmacy welcomes feedback and team members act on this to improve pharmacy services. The pharmacy keeps all the records that it needs to and keeps people’s information safe. Pharmacy team members help to protect vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough trained or training team members to safely provide its services. The pharmacy compares staff numbers to how busy the pharmacy is and makes changes when it can. Team members have access to training material to ensure they have the skills they need. The pharmacy usually gives them time to do this training. Team members can share information, make suggestions and raise concerns to keep the pharmacy safe. The pharmacy team discusses incidents. Team members learn from them to avoid the same thing happening again.

• Principle 3 – Premises

  Standards met

  The pharmacy is safe and clean and suitable for its services. The pharmacy team members use a private room for some conversations with people. People cannot overhear private conversations. The pharmacy is secure when closed.

• Principle 4 – Services

  Standards met

  The pharmacy helps people to ensure that they can all use its services. The pharmacy team provides safe services. Team members give people information to help them use their medicines. They provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them properly. The pharmacy team know what to do if medicines are not fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works. The pharmacy protects people’s privacy.

Inspection history summary