Bruce Ramsay (Dundee) Ltd.GPhC

Pharmacy context

This is a community pharmacy within a small row of neighbourhood shops in the north of Dundee. Its main activity is dispensing NHS prescriptions. The pharmacy offers a medicines delivery service and provides substance misuse services. Team members provide advice on minor ailments and medicines use. And the pharmacist is a prescriber and provides the NHS Pharmacy First Plus service.

Standards by principle

• Principle 1 – Governance

  Standards met

  Pharmacy team members follow safe working practices. And they manage dispensing risks to keep services safe. Team members recognise and appropriately respond to safeguarding concerns. They suitably protect people's private information and keep the records they need to by law. Team members make records of mistakes and review the pharmacy’s processes and procedures. They learn from these mistakes and take the opportunity to improve the safety of services.

• Principle 2 – Staff

  Standards met

  The pharmacy's team members have the necessary qualifications and skills to safely provide the pharmacy's services. They manage their workload well and support each other as they work. They feel comfortable raising concerns, giving feedback and suggesting improvements to provide a more effective service. And the pharmacy has adequate procedures in place to help its team manage the workload in the event of unplanned staff absence.

• Principle 3 – Premises

  Standards met

  The pharmacy premises are suitable for the services it provides. They are clean, secure, and well maintained. And the pharmacy has a suitable, sound‐proofed room where people can have private conversations with the pharmacy's team members.

• Principle 4 – Services

  Standards met

  The pharmacy makes its services accessible to people. And it manages its services well to help people look after their health. The pharmacy correctly sources its medicines, and it completes regular checks of them to make sure they are in date and suitable to supply. And the pharmacy team provides appropriate advice to people about their medicines.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide safe services. And it uses its facilities to suitably protect people’s private information.

Inspection history summary