Rowlands PharmacyGPhC

Pharmacy context

This is a community pharmacy in a suburb of Dundee. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. This pharmacy was inspected during the COVID-19 pandemic.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy mostly identifies and manages the risks with its services including reducing the infection risk during the pandemic. The pharmacy team members follow written processes for the pharmacy’s services, which they review, to help ensure they provide them safely. The pharmacy keeps the records it needs to by law, and it keeps people’s private information safe. Team members record only some of the mistakes they make and do not regularly review them. So, they may miss opportunities for learning and avoiding the same mistakes happening again.

• Principle 2 – Staff

  Standards met

  The pharmacy usually has enough experienced team members to safely provide its services. The pharmacy does not always set aside time for them to continue their learning so they may find it difficult to keep their knowledge up to date. But team members from other branches are supporting and training the pharmacy's team members in reviewed and improved processes.

• Principle 3 – Premises

  Standards met

  The pharmacy premises are generally suitable for the pharmacy services provided. The pharmacy has appropriate facilities for people to have conversations with team members in private. But not all areas of the premises are as clean and well maintained as they should be.

• Principle 4 – Services

  Standards met

  The pharmacy adequately helps people to access its services which it provides safely. Pharmacy team members mostly follow written processes relevant to the services they provide. They support people by providing them with suitable information and advice to help them use their medicines. And they provide extra written information to people taking higher risk medicines. The pharmacy obtains medicines from reliable sources and mostly stores them properly.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to deliver its services. And it looks after the equipment to ensure it works.

Inspection history summary