Browns Pharmacy HealthcareGPhC

Pharmacy context

This is a community pharmacy on a high street in the city centre of Perth. The pharmacy sells over‐the‐counter medicines and dispenses NHS prescriptions. It delivers medicines for some people to their homes and supplies some people with their medicines in multi‐compartment compliance packs to help them with taking their medicines. The pharmacy team advises on minor ailments and provides the NHS Pharmacy First service. The pharmacy has a 24‐hour collection point which allows people to collect their dispensed medicines at any time, including outside of the pharmacy’s opening hours.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy manages risks to help team members provide safe services. And it keeps the records it needs to by law. Team members record mistakes they make when dispensing but they do not review the records regularly. And therefore, they may miss opportunities to identify trends and patterns. Team members know how to help support vulnerable people and protect their welfare. And they keep people’s private information safe.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough suitably skilled team members to manage its workload. Team members have the correct training for their roles and complete some regular training to maintain their knowledge and skills. They receive some feedback about how they are performing, to help them improve. And they know who to raise concerns with should they need to.

• Principle 3 – Premises

  Standards met

  The pharmacy premises are suitable for the services provided and are appropriately maintained. The pharmacy reviews and improves its premises and facilities to ensure they remain appropriate. It has a suitable consultation room where people can have a confidential conversation with a pharmacy team member.

• Principle 4 – Services

  Standards met

  The pharmacy offers a range of accessible services that support people’s health needs. The pharmacy appropriately manages its services. It obtains its medicines from reputable sources. And it stores and manages them as it should. The pharmacy has a well‐managed 24‐hour collection point to allow people to collect their medicines at any time of day including outside of the pharmacy’s opening hours. And the automated dispensing system is regularly reviewed to provide assurance it is operating safely and effectively.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and facilities it needs to support the safe delivery of its services. It maintains its equipment to ensure it remains fit for purpose and safe to use. And its team members use the equipment appropriately to protect people’s confidentiality.

Inspection history summary