BootsGPhC

Pharmacy context

This is a community pharmacy beside a GP practice. It dispenses NHS and private prescriptions. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also offers smoking cessation and substance misuse services. And it offers seasonal flu, meningitis and human papilloma virus vaccination. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy team members follow processes for all services to ensure that they are safe. They record mistakes to learn from them. And they review these and make changes to avoid the same mistakes happening again. The pharmacy uses people’s feedback to try to make pharmacy services better. The pharmacy keeps all the records that it needs to. And it keeps people’s information safe. Pharmacy team members help to protect vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough qualified and experienced staff to provide its services. Team members have access to training material to ensure that they have the skills they need. The pharmacy gives them time to do this training. Team members can share information and raise concerns to keep the pharmacy safe. They discuss incidents to learn from them and avoid the same thing happening again.

• Principle 3 – Premises

  Standards met

  The premises are safe and clean, and suitable for the pharmacy’s services. The pharmacy team members use a private room for some conversations with people. Other people cannot hear these conversations. The pharmacy is secure when closed.

• Principle 4 – Services

  Standards met

  The pharmacy helps people to ensure they can all use its services. The pharmacy team provide safe services. Team members give people information to help them use their medicines. They provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them appropriately. The pharmacy team knows what to do if medicines are not fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.

Inspection history summary