Rowlands PharmacyGPhC

Pharmacy context

This is a high street community pharmacy close to two other pharmacies. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. And it supplies medicines to care homes. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. It offers other NHS services including smoking cessation and supply of palliative care medicines. The pharmacy was inspected during the Covid-19 pandemic.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy suitably identifies and manages the risks with its services including reducing the infection risk during the pandemic. The pharmacy team members follow written processes for the pharmacy’s services to help ensure they provide them safely. They record and review their mistakes to learn from them and make changes to avoid the same mistakes happening again. The pharmacy keeps all the records it needs to by law and keeps people’s private information safe. Team members know who to contact if they have concerns about vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough qualified and experienced team members to safely provide its services. They are trained and competent for their roles and the services they provide. And they have time for training during the working day. Team members  make decisions within their competency to provide safe services to people. And they use their professional judgement to help people. They know how to make suggestions and raise concerns if they have any to keep the pharmacy safe.

• Principle 3 – Premises

  Standards met

  The pharmacy is safe and clean and suitable for the pharmacy services provided. It has suitable facilities for people to have conversations with team members in private. The pharmacy is secure when closed.

• Principle 4 – Services

  Standards met

  The pharmacy helps people to access its services which it provides safely. Pharmacy team members follow written processes relevant to the services they provide. They support people by providing them with suitable information and advice to help them use their medicines. The pharmacy obtains medicines from reliable sources and stores them properly. Pharmacy team members know what to do if medicines are not fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to deliver its services. Team members look after the equipment and raise concerns when equipment is faulty.

Inspection history summary