Rowlands PharmacyGPhC

Pharmacy context

This is a community pharmacy in a village. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides a smoking cessation service, substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. It offers seasonal flu vaccination, blood pressure measurement and a weight management service.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy team members follow written processes for all services to ensure that they are safe. The pharmacist confirms that they are competent. Team members record mistakes to learn from them. They review these and make changes to avoid the same mistakes happening again. The pharmacy uses people’s feedback to make its services better. The pharmacy keeps all the records that it needs to by law and keeps people’s information safe. Team members help to protect vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough qualified and experienced staff to safely provide its services. The pharmacy compares staff numbers and qualifications to how busy the pharmacy is. And then it makes changes if possible when required. Team members have access to training material to ensure that they have the skills they need. The pharmacy gives them time to do this training at work. Team members can share information and raise concerns to keep the pharmacy safe. They can make suggestions to improve services. And they discuss incidents to learn from them and avoid the same thing happening again.

• Principle 3 – Premises

  Standards met

  The premises are safe and clean and suitable for the pharmacy’s services. The pharmacy addresses maintenance issues appropriately. The pharmacy team members use a private room for some conversations with people. People cannot overhear these conversations. The pharmacy is secure when closed.

• Principle 4 – Services

  Standards met

  The pharmacy helps people to ensure they can all use its services. The pharmacy team provides safe services. Team members give people information to help them use their medicines. They provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them properly. The pharmacy team know what to do if medicines are not fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs for delivery of its services. The pharmacy looks after this equipment to ensure it works.

Inspection history summary