Leven PharmacyGPhC

Pharmacy context

This is a community pharmacy set in a row of shops in a town. The area is growing due to new homes being built on the outskirts. A mixture of people uses the pharmacy, particularly older people. But there are increasing numbers of young families moving into the area. The pharmacy dispenses NHS prescriptions and sells a range of over-the-counter medicines. It also supplies medicines in multi-compartment medicine devices. Other services that the pharmacy offers include the chronic medication service (CMS), minor ailments service (eMAS), and blood pressure measurement.

Standards by principle

• Principle 1 – Governance

  Standards met

  Pharmacy team members follow processes for all services to ensure that they are safe. The pharmacy is looking at all processes and making some changes to make them safer. Pharmacy team members record mistakes to learn from them. They review these and make changes to avoid the same mistake happening again. The pharmacy keeps all the records that it needs to by law and keeps people’s information safe. Pharmacy team members help to protect vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough qualified and experienced staff to safely provide services. The pharmacy compares staff numbers and qualifications to how busy the pharmacy is. The pharmacy makes changes. This ensures skilled and qualified staff provide pharmacy services. The pharmacy provides time for team members on training courses to complete these. Team members can share information and know how to raise concerns if they have any. They are able and encouraged to make suggestions to improve services. The pharmacy team members discuss incidents. They learn from them to avoid the same thing happening again.

• Principle 3 – Premises

  Standards met

  The pharmacy is safe and clean, and suitable for its services. The pharmacy team members use a private room for some conversations with people. People cannot overhear private conversations. The pharmacy is secure when closed.

• Principle 4 – Services

  Standards met

  The pharmacy has measures in place to ensure its services are accessible to all people. The pharmacy team provides safe services. Team members give people information to help them use their medicines. The pharmacy gets medicines from reliable sources and stores them properly.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.

Inspection history summary