St. Clair PharmacyGPhC

Pharmacy context

This is a community pharmacy on a main road in a residential area of Kirkcaldy. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And it supplies and sells a range of over-the-counter medicines. It offers services including smoking cessation, seasonal flu vaccination, and ear wax removal. This pharmacy was inspected during the COVID-19 pandemic.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy mostly identifies and manages the risks associated with its services, including reducing the infection risk during the pandemic. The pharmacy team members follow some written processes for the pharmacy’s services to help ensure they provide them safely. The pharmacy mostly keeps the records that it needs to by law, and it keeps people’s private information safe. Team members know who to contact if they have concerns about vulnerable people. Team members discuss mistakes to learn from them, but do not record and review them, so cannot identify trends. This means team members may be missing learning opportunities.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough qualified and experienced team members to safely provide its services. They make decisions within their competence to provide safe services to people. And they know how to make suggestions and raise concerns if they have any to keep the pharmacy safe. But the pharmacy does not routinely set aside time for team members to continue their learning so they may find it difficult to keep their knowledge up to date.

• Principle 3 – Premises

  Standards met

  The pharmacy premises are clean and suitable for the pharmacy services provided. The pharmacy has suitable facilities for people to have conversations with team members in private. The pharmacy is secure when closed.

• Principle 4 – Services

  Standards met

  The pharmacy helps people to access its services which it provides safely. Pharmacy team members follow written processes relevant to the services they provide. They usually support people by providing them with suitable information and advice to help them use their medicines. And they provided extra written information to people taking higher risk medicines. The pharmacy obtains medicines from reliable sources and mostly stores them correctly. Pharmacy team members know what to do if medicines are not fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to deliver it services. And team members look after the equipment to ensure it works.

Inspection history summary