Dears PharmacyGPhC

Pharmacy context

This is a community pharmacy beside a health centre in a village. It dispenses NHS prescriptions including supplying medicines in compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. It offers smoking cessation, seasonal flu vaccination and has a travel clinic. The pharmacy changed ownership around six weeks ago and the superintendent pharmacist works here on Saturdays.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy team members follow written processes for all services to ensure that they are safe. They record mistakes to learn from them. The pharmacy keeps all the records that it needs to and keeps people’s information safe. Pharmacy team members know how to help to protect vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough qualified and experienced staff to safely provide its services. The pharmacy compares staff numbers and qualifications to how busy the pharmacy is. And then it makes changes when required. This ensures skilled and qualified staff provide pharmacy services. Team members have access to training material to ensure that they have the skills they need. The pharmacy gives them time to do this training. Team members can share information and raise concerns to keep the pharmacy safe. The pharmacy team members discuss incidents. And they learn from them to avoid the same thing happening again.

• Principle 3 – Premises

  Standards met

  The premises are safe and clean and suitable for the pharmacy’s services. The pharmacy team members use a private room for some conversations with people. Other people cannot overhear these conversations. The pharmacy is secure when closed.

• Principle 4 – Services

  Standards met

  The pharmacy helps people to ensure they can all use its services. The pharmacy team provides safe services. Team members give people information to help them use their medicines. The pharmacy gets medicines from reliable sources and stores them properly. The pharmacy team know what to do if medicines are not fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs for the delivery of its services. It looks after this equipment to ensure it works.

Inspection history summary