Rowlands PharmacyGPhC

Pharmacy context

This is a community pharmacy situated on the high street of a town, close to other pharmacies. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. And it supplies medicines to care homes. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. It offers services including smoking cessation, blood pressure measurement and diabetes testing. The pharmacy relocated around nine months previously from smaller premises close by.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy team members follow written processes for all services to ensure that they are safe. They record mistakes and incidents to learn from them. They review these, discuss them and make changes to avoid the same mistake happening again. The also discuss things that have happened in other pharmacies and make changes to avoid them happening in this pharmacy. Team members discuss feedback from other people and used this to improve pharmacy services. The pharmacy keeps all the records that it needs to. And it keeps people’s information safe. Pharmacy team members help to protect vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough qualified and experienced staff to safely provide services. Team members use their judgement and experience to manage workload. They have access to training material to ensure that they have the skills they need. The pharmacy gives them time to do this training. Team members make decisions and use their professional judgement to help people. They give explanations to people and their doctors when there are difficulties obtaining medicines. And they do their best to find medicines or suggest alternatives. Members share information and can raise concerns to keep the pharmacy safe. They make suggestions to improve services. And they discuss incidents to learn from them and avoid the same thing happening again.

• Principle 3 – Premises

  Standards met

  The premises are safe and clean, and suitable for the pharmacy’s services. The pharmacy team members use a private room for some conversations with people. Other people cannot overhear these conversations. The pharmacy is secure when closed. Team members raise concerns when there is any fault or damage to the premises. And the pharmacy addresses these appropriately.

• Principle 4 – Services

  Standards met

  The pharmacy helps people to ensure they can all use its services. The pharmacy team provides safe services. Team members give people information to help them access and use their medicines. They provide extra written information to people with some medicines. The pharmacy gets medicines from reliable sources and stores them properly. Team members know what to do if medicines are not fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs for the delivery of its services. The pharmacy looks after this equipment to ensure it works.

Inspection history summary