BootsGPhC

Pharmacy context

This is a community pharmacy in Stirling. It dispenses NHS and private prescriptions including supplying medicines in multi‐compartment compliance packs. Pharmacy team members advise on minor ailments and medicines use. And they supply over‐the‐counter medicines and prescription only medicines via 'patient group directions' (PGDs).

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy team members work to professional standards to keep services safe and effective. They discuss mistakes that happen when dispensing and they keep records to identify patterns in the mistakes. And then take the opportunity to improve and reduce the risk of further errors. ​The pharmacy keeps the records it needs to by law. And it provides regular training to keep confidential information safe. Team members understand their roles in protecting vulnerable people. And they complete regular training to ensure they are up to date with safeguarding requirements.

• Principle 2 – Staff

  Standards met

  The pharmacy reviews its staffing levels to ensure it has the right number of suitably skilled pharmacy team members throughout the week. Team members have the right qualifications and skills for their roles and the services they provide. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work.  And they discuss mistakes to learn from each and improve their performance.

• Principle 3 – Premises

  Standards met

  The premises is secure, clean and hygienic. It has consultation facilities that are professional in appearance and they provide an appropriate space for people to sit down and have a private conversation with pharmacy team members.

• Principle 4 – Services

  Standards met

  The pharmacy provides services which are easily accessible. And it provides its services in accordance with safe working practices. The pharmacy gets its medicines from reputable sources, and it stores them appropriately. The team conducts checks to make sure medicines are in good condition and suitable to supply. And they show the pharmacy has arrangements in place to identify and remove medicines that are no longer fit for purpose.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and facilities it needs to provide safe services. And it has the necessary arrangements in place to restrict access to confidential information.

Inspection history summary