BootsGPhC

Pharmacy context

This is a community pharmacy on the High Street in Invergordon. It dispenses NHS prescriptions including supplying medicines in multi-compartment compliance packs. It also provides dispensing for care homes. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use. And supplies a range of over-the-counter medicines. It offers a smoking cessation service and seasonal flu vaccinations.​

Standards by principle

• Principle 1 – Governance

  Good practice

  The pharmacy team members work to professional standards. They provide safe services and look after people’s welfare. The pharmacy keeps records of mistakes when they happen. And the team members are proactive at identifying risks and carrying out service improvements. The pharmacy keeps the records it needs to by law. And it provides regular training to keep confidential information safe. It understands its role in protecting vulnerable people. And team members complete regular training to ensure they are up-to-date with safeguarding requirements. People using the pharmacy can raise concerns. And team members know to follow the company's complaints handling procedure. This means that they listen to people and put things right when they can. The pharmacy encourages people to provide feedback about its services. And they make changes to their processes when they need to.

• Principle 2 – Staff

  Good practice

  The pharmacy monitors its staffing levels. And ensures it has the right number of suitably skilled pharmacy team members throughout the week. The pharmacy team members reflect on their performance. And identify and discuss their learning needs at regular review meetings to keep up to date in their roles. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work.  And they can speak up at regular meetings. And make suggestions for improvement to keep services safe and effective.

• Principle 3 – Premises

  Standards met

• Principle 4 – Services

  Good practice

  The pharmacy displays its opening times and healthcare information at the front of the pharmacy. And it lets people know what services are available to them. The pharmacy has working instructions in place for its services. And these support the pharmacy team to work in a safe and effective way. The pharmacy sources, stores and manages its medicines appropriately. And the pharmacist keeps the pharmacy team up-to-date about high-risk medicines. This means that team members know when to provide people taking these medicines with extra information.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide safe services. And it keeps it clean and well-maintained.

Inspection history summary