WellGPhC

Pharmacy context

The pharmacy is in the town centre of Alness. It dispenses NHS prescriptions and provides a range of extra services. The pharmacy collects prescriptions from the local surgeries. And it supplies medicines in multi-compartmental compliance ​packs when people need extra help with their medicines. Consultation facilities are available, and people can be seen in private.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy team members complete training and work to professional standards. The pharmacy keeps records of mistakes when they happen. And senior pharmacy members carry out checks to make sure the pharmacy is running safely. The team members discuss the need for new safety measures. And there is ongoing service improvement. The pharmacy keeps most of the records it needs to by law. And it provides regular training to keep confidential information safe. People using the pharmacy can raise concerns. And the pharmacy team members know to follow the company's complaints handling procedure. This means that they listen to people and put things right when they can. They provide safe services and look after people's welfare. But, team members would benefit from having access to a​ safeguarding policy. And this would ensure they understand their role in protecting the welfare of vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy monitors its staffing levels and ensures it has the right number of pharmacy team members throughout the week. The pharmacy team members reflect on their performance. And they identify and discuss their learning needs at regular review meetings to keep up to date. The pharmacy is good at encouraging and supporting the pharmacy team to learn and develop. And it provides access to ongoing training that is relevant to the team members' roles and the pharmacy services it provides. The pharmacy team members support each other in their day-to-day work. They can speak up at regular meetings to keep services safe and effective.

• Principle 3 – Premises

  Standards met

  The premises are clean and provide a safe, secure and professional environment for people to receive healthcare.

• Principle 4 – Services

  Standards met

  The pharmacy is easily accessible to people with mobility difficulties. It displays its opening times in the window. And provides access to healthcare information leaflets to let people know what services and support are available. The pharmacy has working instructions in place for its services. And these support the pharmacy team to work in a safe and effective way. The pharmacy dispenses multi-compartmental compliance packs. And supplies extra information to support these people to take their medicines. The pharmacy sources, stores and manages its medicines appropriately. It updates the pharmacy team about high-risk medicines. And this means that team members know when to provide people taking these medicines with extra information.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide safe services. And it keeps its equipment well maintained.

Inspection history summary