BootsGPhC

Pharmacy context

The pharmacy is in the centre of Fortrose. It provides a range of services to the local area and further afield​.  And dispenses NHS prescriptions. The pharmacy supplies medicines in multi-compartment medicine devices to support people. And offers a delivery service to housebound and vulnerable people.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy team members complete training and work to professional standards. They provide safe services and look after people. The pharmacy keeps records of mistakes when they happen. And senior pharmacy members carry out checks to make sure the pharmacy is safe. The pharmacy team members discuss the need for new safety measures. And there is ongoing service improvement. The pharmacy keeps the records it needs to by law. But needs to improve controlled drug destruction and record keeping. The pharmacy team understands its role in protecting vulnerable people. And knows how to keep confidential information safe. But the pharmacy needs to act to ensure it adheres to security procedures. People using the pharmacy can raise concerns. And staff know to follow the company's complaints handling procedure. This means that staff listen to people and put things right when they can.

• Principle 2 – Staff

  Standards met

  The pharmacy monitors its staffing levels. And ensures it has the right number of pharmacy team members throughout the week. The pharmacy team members reflect on their performance. And identify and discuss their learning needs at regular review meetings. This ensures they keep up to date in their roles. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work. And share learnings to keep services safe.

• Principle 3 – Premises

  Standards met

  The premises are clean. And provide a safe, secure and professional environment for patients to receive healthcare.

• Principle 4 – Services

  Standards met

  The pharmacy provides a range of services to the surrounding area. It has level access and a comfortable seated waiting area. The pharmacy provides information leaflets for self-selection. It displays its opening times and services in the window. And ensures that people know what the pharmacy provides. The pharmacy provides extra support to people to take their medicines. But the pharmacy needs to introduce extra security controls when non-pharmacy staff transport prescriptions. The pharmacy carries out dispensing in an organised manner. This means that services are safe and people do not run out of their medicines. The pharmacy sources, stores and manages medicines. And updates the pharmacy team about high-risk medicines. This means that team members know when to provide people with extra information. The pharmacy sources, stores and manages medicines to ensure they are fit for purpose. But it does not verify the receipt of new medicines. And has not followed new legislation for the Falsified Medicines Directive.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide safe services.

Inspection history summary