Rowlands PharmacyGPhC

Pharmacy context

This is a community pharmacy on a parade of shops in a residential area. It dispenses NHS prescriptions including supplying medicines in multi-compartmental compliance packs. The pharmacy offers a repeat prescription collection service and a medicines’ delivery service. It also provides substance misuse services and dispenses private prescriptions. The pharmacy team advises on minor ailments and medicines’ use and supplies a range of over-the-counter medicines. It offers a smoking cessation service, blood pressure measurement and seasonal flu vaccination.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy team members work to professional standards. And this helps them to keep services safe and effective. The pharmacy keeps records of errors when they happen. But, it does not always review them. And this prevents the pharmacy team members from making improvements to the way they work. The pharmacy keeps the records it needs to by law. And it provides regular training to keep confidential information safe. The team members understand their role in protecting vulnerable people. And they contact others to make sure people get the support they need. The team members were unable to locat e the complaints handling procedure. And the pharmacy did not inform people how to complain or provide feedback. This means it may miss opportunities to put things right and to improve its services. ​

• Principle 2 – Staff

  Standards met

  The pharmacy monitors its staffing levels. And ensures it has the right number of suitably qualified pharmacy team members throughout the week. The pharmacy had experienced significant changes to the pharmacy team. And it was providing extra support to new team members to develop in their roles. The pharmacy team are encouraged to reflect on their performance. And they identify and discuss their learning needs at regular review meetings to keep up to date in their roles. The pharmacy provides access to ongoing training. And the team members are up-to-date with compulsory requirements. The pharmacy team members support each other in their day-to-day work.  And they can speak up at regular meetings. And make suggestions for improvement to keep services safe and effective.

• Principle 3 – Premises

  Standards met

• Principle 4 – Services

  Standards met

  The pharmacy displays its opening times and healthcare information at the front of the pharmacy. And it lets people know what services are available to them. The pharmacy has working instructions in place for its services. And these support the pharmacy team to work in a safe and effective way. The pharmacy sources, stores and manages its medicines appropriately. And the pharmacist keeps the pharmacy team up-to-date about high-risk medicines. This means that team members know when to provide people taking these medicines with extra information.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide safe services. And it keeps it clean and well-maintained.

Inspection history summary