BootsGPhC

Pharmacy context

The pharmacy is in the village of Portree on the Isle of Skye. It is connected to Scotland’s North West coast by bridge. And lies 114 miles west of Inverness. The nearest pharmacy is in the village of Broadford which is 26 miles south of Portree. The pharmacy dispenses NHS prescriptions to the surrounding area. And opens for longer between April and September to meet extra demand. It orders and dispenses prescriptions for people on repeat medication. And dispenses multi-compartment medicines devices for people who need extra help. A consultation room is available for people to be seen in private.​

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy team members complete training and work to professional standards. They provide safe services and look after people. The pharmacy keeps records of mistakes when they happen. And senior pharmacy members carry out checks to make sure the pharmacy is running safely. The pharmacy updates its processes and procedures. And this ensures that services remain safe and effective. The pharmacy keeps the records it needs to by law.  It understands its role in protecting vulnerable people. And it provides regular training to keep confidential information safe. People using the pharmacy can raise concerns. And staff know to follow the company's complaints handling procedure. This means that staff listen to people and put things right when they can.

• Principle 2 – Staff

  Standards met

  The pharmacy has a high turnover of staff due to its location. It uses experienced pharmacy team members from other branches when there are staff shortages. This ensures there is more support during busy periods. The pharmacy monitors its staffing levels and plans for shortages. This ensures it has the right number of pharmacy team members throughout the week. The pharmacy supports the pharmacy team to learn and develop. And provides access to ongoing training. The pharmacy team members reflect on their performance. And they identify and discuss their learning needs at regular review meetings. This ensures they keep up to date in their roles. The pharmacy team members support each other in their day-to-day work. They can speak up and suggest service improvements.

• Principle 3 – Premises

  Standards met

  The premises are clean. And provide a safe, secure and professional environment for patients to receive healthcare.

• Principle 4 – Services

  Standards met

  The pharmacy provides dispensing services to the surrounding area. It extends its opening hours to include a Sunday during the summer months. And this allows the pharmacy to meet extra demands. The pharmacy displays service information and opening times in the window. And provides patient information leaflets in-store for self-selection. The pharmacy supports vulnerable people. And dispenses multi-compartment medicine devices for people who need extra help. The pharmacy manages its services. It updates the pharmacy team about high-risk medicines. This means that staff are up to date with current safety messages. The pharmacy sources, stores and manages medicines to ensure they are fit for purpose. But does not follow new legislation for the Falsified Medicines Directive. This means that the pharmacy team does not scan medicines when they are received into stock.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide safe services.

Inspection history summary