Mallaig PharmacyGPhC

Pharmacy context

The pharmacy is in the centre of Mallaig and lies 43 miles north west of Fort William. The pharmacy dispenses NHS prescriptions and offers a range of additional services. It uses a consultation room when people need to be seen in private. The pharmacy orders and dispenses prescriptions on behalf of people on​ repeat medication. And supplies medicines in multi-compartment medicine devices when people need extra support. The pharmacy has introduced a new prescription delivery service for housebound and vulnerable people.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy team members complete training and work to professional standards. They provide safe services and look after people. The pharmacy keeps records of mistakes when they happen. And the pharmacist carries out checks to make sure the pharmacy is running safely. The pharmacy team members discuss the need for new safety measures. And there is ongoing service improvement. The pharmacy keeps the records it needs to by law. It understands its role in protecting vulnerable people. And it trains the pharmacy team to keep confidential information safe. People using the pharmacy can raise concerns. And staff know to follow the company's complaints handling procedure. This means that staff listen to people and put things right when they can.

• Principle 2 – Staff

  Standards met

  The pharmacy monitors its staffing levels. And ensures it has the right number of pharmacy team members throughout the week. The pharmacy team members support each other in their day-to-day work. They can speak up when there are problems. And suggest service improvements when necessary. The pharmacist updates team members when there are service changes. And pharmacy team members complete training modules on a regular basis. This means that the pharmacy team are up to date in their roles.

• Principle 3 – Premises

  Standards met

  The premises are clean. And provide a safe, secure and professional environment for patients to receive healthcare.

• Principle 4 – Services

  Standards met

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide safe services. Up-to-date resources on the clinical use of medicines is available to the pharmacy team. So, they are able to check if the medicines are appropriate for patients of they need to.

Inspection history summary