Grantown PharmacyGPhC

Pharmacy context

The pharmacy is on the main street in Grantown-on-Spey. It dispenses NHS prescriptions for the local population. And offers a delivery service to housebound and vulnerable people. The pharmacy team supplies medicines in multi-compartment medicine devices for vulnerable people. And offers independent living aids and equipment to help people with mobility issues.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy team members complete training and work to professional standards. They provide safe services and look after people. The pharmacy keeps records of mistakes when they happen. And senior pharmacy members carry out checks to make sure the pharmacy is running safely. The pharmacy team members discuss the need for new safety measures. And there is ongoing service improvement. The pharmacy keeps the records it needs to by law. It understands its role in protecting vulnerable people. And it provides regular training to keep confidential information safe. People using the pharmacy can raise concerns. And staff know to follow the company's complaints handling procedure. This means that staff listen to people and put things right when they can. ​

• Principle 2 – Staff

  Standards met

  The pharmacy monitors its staffing levels. And ensures it has the right number of pharmacy team members throughout the week. The pharmacy team members reflect on their performance. They identify and discuss their learning needs at regular review meetings. This ensures they keep up to date in their roles. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work. They can speak up and suggest service improvements. They share ideas and learnings to keep services are safe.

• Principle 3 – Premises

  Standards met

  The premises are clean. And provide a safe, secure and professional environment for patients to receive healthcare.

• Principle 4 – Services

  Standards met

  The pharmacy provides a range of services to the surrounding area. It provides information leaflets for self-selection. And it displays opening times and service information in the window. The pharmacy supports housebound and vulnerable people. It stocks a r ange of independent living aids and equipment . And dispenses multi-compartment medicine devices for people who need extra help. The pharmacy manages its services. But, does not always update the pharmacy team about high-risk medicines. This means that staff may not always be up to date with current safety messages. The pharmacy sources, stores and manages medicines to ensure they are fit for purpose. But it does not verify the receipt of new medicines.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment it needs to provide safe services. Systems are in place to ensure equipment used for services such as blood pressure and blood glucose levels are accurate. Up-to-date resources on the clincial use of medicines is available to the pharmacy team so they can check the medicines are appropriate for patients as necessary.

Inspection history summary