BootsGPhC

Pharmacy context

The pharmacy is in the town centre. It dispenses NHS and private prescriptions and sells over-the-counter medicines. And provides advice on the management of minor illnesses and long-term conditions. It delivers medicines to people’s homes. And supplies medicines in multi-compartmental compliance packs. These help people remember to take their medicines. The pharmacy provides NHS services including the treatment for urinary tract infections, impetigo and minor ailments.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy has written procedures that the team follows. The team members have a clear understanding of their roles and tasks. And they work in a safe way to provide services to people using the pharmacy. The team members responsibly discuss mistakes they make during dispensing. And consistently record and learn from these to improve the service. The pharmacy keeps all the records as required, by law in compliance with standards and procedures. It provides people using the pharmacy with the opportunity to feedback on its services. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has a small team working in it. It has suitable systems in place to make sure it has enough staff with the right skills to provide its services. The team members understand their roles and responsibilities in providing services. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work. And they feel comfortable raising any concerns they have.

• Principle 3 – Premises

  Standards met

  The pharmacy's premises are of a suitable size for the services it provides. And people can have private conversations with the team in the consultation room. The pharmacy is clean and well maintained inside. But the external appearance of the building presents an unprofessional image.

• Principle 4 – Services

  Standards met

  The pharmacy’s services are accessible to people. And it displays information about health-related topics. The pharmacy provides its services using a range of safe working practices. It takes the right action if it receives any alerts that a medicine is no longer safe to use. The pharmacy team members take steps to identify people taking some high-risk medicines. And they provide these people with extra advice. The pharmacy team members dispense medicines into packs to help people remember to take them correctly.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.

Inspection history summary