Lochthorn PharmacyGPhC

Pharmacy context

The pharmacy is on the outskirts of the town within a health centre. It dispenses NHS and private prescriptions and sells over-the-counter medicines. And provides advice on the management of minor illnesses and long-term conditions. It delivers medicines to people’s homes. And supplies medicines in multi-compartmental compliance packs. these help people remember to take their medicines. The pharmacy provides NHS services including the treatment for urinary tract infections, impetigo and minor ailments.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy has suitable processes and written procedures to help protect the safety and wellbeing of people who access its services. The pharmacy has appropriate arrangements to protect people’s private information. It keeps the records it needs to by law. People using the pharmacy can raise concerns and provide feedback. The pharmacy team members respond when errors happen. And they discuss what happened and they act to prevent future mistakes. But more detailed reviews of mistakes during the dispensing process would provide more learning opportunities. The pharmacy team has an understanding to safeguarding to protect the welfare of children and vulnerable adults.

• Principle 2 – Staff

  Standards met

  The pharmacy’s team members are suitably trained or working under supervision during training. The pharmacy team members support each other in their day-to-day work. And they can discuss their development needs with the pharmacist and raise any concerns if necessary. They discuss ongoing pharmacy matters to keep up-to-date. And they have access to training materials. But training is not structured, and the pharmacy keeps limited records. So, team members may miss opportunities to undertake learning relevant to their role.

• Principle 3 – Premises

  Standards met

  The pharmacy is clean, secure and suitable for the services provided. And it has adequate arrangements for people to have private conversations with the team.

• Principle 4 – Services

  Standards met

  The pharmacy’s services are accessible to people. And it displays information about health-related topics. The pharmacy provides its services using a range of safe working practices. It takes the right action if it receives any alerts that a medicine is no longer safe to use. The pharmacy team members take steps to identify people taking some high-risk medicines. And they provide these people with extra advice. The pharmacy team members dispense medicines into packs to help people remember to take them correctly.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.

Inspection history summary