BootsGPhC

Pharmacy context

The pharmacy is on a main road in the centre of the town. It dispenses NHS and private prescriptions and sells over-the-counter medicines. And provides advice on the management of minor illnesses and long-term conditions. It supplies medicines in multi-compartment compliance packs. These help people remember to take their medicines. The pharmacy provides NHS services including the treatment for urinary tract infections. And impetigo and minor ailments.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy has written procedures that the team follows. The team members have a clear understanding of their roles and tasks. And they work in a safe way to provide services to people using the pharmacy. The team members responsibly discuss mistakes they make during dispensing. And consistently record and learn from these to improve the service. The pharmacy keeps all the records as required, by law in compliance with standards and procedures. It provides people using the pharmacy with the opportunity to feedback on its services. The pharmacy team members look after people’s private information. And they know how to protect the safety of vulnerable people.

• Principle 2 – Staff

  Standards met

  The pharmacy has a small team working in it. It has suitable systems in place to make sure it has enough pharmacy team members with the right skills to provide its services. The team members understand their roles and responsibilities in providing services. The pharmacy encourages and supports the pharmacy team to learn and develop. And it provides access to ongoing training. The pharmacy team members support each other in their day-to-day work. And they feel comfortable raising any concerns they have to improve its services.

• Principle 3 – Premises

  Standards met

  The pharmacy's premises are of a suitable size for the services it provides. The pharmacy has adequate facilities for people to have private conversations with the team.

• Principle 4 – Services

  Standards met

  The pharmacy is accessible to people. And it provides its services safely and effectively. And it delivers medicines to peoples’ homes. The pharmacy team takes steps to identify people taking some high-risk medicines. And they provide people with advice. They dispense medicines into multi-compartment compliance packs to help people remember to take them correctly. The pharmacy gets it medicines from reputable suppliers. It takes the right action if it receives any alerts that a medicine is no longer safe to use. The pharmacy generally stores and manages its medicines safely.

• Principle 5 – Equipment

  Standards met

  The pharmacy has the equipment and facilities it needs for the pharmacy services it provides. There are provisions in place to maintain people’s privacy.

Inspection history summary