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Pharmacy Analytics
Full Address
BROWNS BUILDING, FREEFIELD, LERWICK, ZE1 0HJ
Contact Information
Telephone
01595 693502Contractor/Dispenser Details
Dispenser Name
WHB SUTHERLANDS
GPHC Registration Details
Pharmacy Registration Number
1042799
Trading Name
Freefield Pharmacy
Owner Name
W H B Sutherland LtdPremises Type
Community
Status
Registered
Registration Dates
Initial Registration: 2005-03-01
Renewal Date: 2026-10-31
Expiry Date: 2026-12-31
GPHC Registered Address
Burgh Road, LERWICK, Orkney & Shetland, ZE10HJ, Scotland
Region: Scotland
What are GPhC inspection reports?
The General Pharmaceutical Council (GPhC) inspects registered pharmacies against five standards. Reports show whether the pharmacy met the standards, with improvement or enforcement action where needed. Premises ID is the same as the pharmacy's GPhC registration number.
Inspection outcome
Standards met
Last inspection
23/05/2019
Pharmacy context
The pharmacy is in Lerwick, the main town and port of the Shetland Islands. The pharmacy dispenses NHS prescriptions and provides extra services. It collects prescriptions from surgeries in Lerwick and Scalloway when needed. And provides a delivery service to support housebound and vulnerable people. A consultation room is available, and people can be seen in private.
Standards by principle
Principle 1 – Governance
Standards met
The pharmacy team members complete training and work to professional standards. They provide safe services and look after people. And senior pharmacy members carry out checks to make sure the pharmacy is running safely. The pharmacy keeps some records of mistakes when they happen. But, this could be improved upon to make sure that services develop and improve. The pharmacy keeps the records it needs to by law. It understands its role in protecting vulnerable people. And it provides regular training to keep confidential information safe. People using the pharmacy can raise concerns. And staff know to follow the company's complaints handling procedure. This means that staff listen to people and put things right when they can.
Principle 2 – Staff
Standards met
The pharmacy monitors its staffing levels. And ensures it has the right number of pharmacy team members throughout the week. The pharmacy team members support each other in their day-to-day work. They can speak up when there are problems and suggest service improvements when needed. The pharmacist updates team members when there are service changes. But there is limited access to ongoing training. This may prevent pharmacy team members from improving in their roles. And they may not always be up to date with developments.
Principle 3 – Premises
Standards met
The premises are clean. And provide a safe, secure and professional environment for patients to receive healthcare.
Principle 4 – Services
Standards met
The pharmacy provides a range of services to the local area. It displays its opening times in the window. But does not always provide easy access to patient information leaflets. This may mean that people do not know what services and extra support is available to them. The pharmacy carries out dispensing in a safe and effective way. And makes arrangements to ensure that people do not run out of their medicines. The pharmacy sources, stores and manages its medicines and updates the pharmacy team about high-risk medicines. This means that team members know when to provide people with extra information.
Principle 5 – Equipment
Standards met
The pharmacy has the equipment it needs to provide safe services. A range of up to date reference sources are available to the pharmacy team. And, measuring equipment of a suitable standard is available.
Reports & documents (newest first)
Inspection history summary
| Inspection date | Published | Outcome |
|---|---|---|
| 23/05/2019 | 10/07/2019 | Standards met |
Scottish Index of Multiple Deprivation (SIMD)
Understanding SIMD
The Scottish Index of Multiple Deprivation (SIMD) ranks 6,976 data zones from most deprived (1) to least deprived (6,976).
Key Points:
Overall Deprivation
Rank 4,073
of 6,976 data zones in Scotland
41.6%
Percentile
Moderate Deprivation
Within the 42% most deprived in Scotland
Moderate levels of deprivation with mixed socioeconomic characteristics
Quintile (5 groups)
3
of 5
Moderately Deprived
41-60% range
Decile (10 groups)
6
of 10
Mid-range
51-60% range
Vigintile (20 groups)
12
of 20
Mid-range
56-60% range
Deprivation by Domain
Lower ranks = higher deprivation. Ranks are relative.
Income
Rank 4,183
40th percentile
Proportion of people with low income
Employment
Rank 4,032
42nd percentile
Working-age people excluded from the labor market
Health
Rank 3,011
57th percentile
Risk of premature death and quality of life impairment
Education
Rank 4,208
40th percentile
Lack of attainment and skills in children and adults
Access to Services
Rank 6,250
10th percentile
Physical and financial accessibility of key services
Crime
Rank 873
88th percentile
Risk of personal and material victimization
Housing
Rank 1,715
75th percentile
Quality and availability of housing
Last Updated
28 January 2026
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