Rowlands PharmacyGPhC

Pharmacy context

This is a community pharmacy in the town of Kelso in the Scottish Borders. Its main activity is dispensing NHS prescriptions and providing people with their medicines as individual doses in pouches, to help them take their medicines correctly. It provides a range of services including NHS Pharmacy First. And it provides a delivery service taking medicines to people in their homes.

Standards by principle

• Principle 1 – Governance

  Standards met

  The pharmacy’s written procedures help team members manage risk to deliver services safely and effectively. Team members record mistakes made during the dispensing process and they make changes to help prevent the same or a similar mistake occurring. They mostly keep the necessary records required by law. And they keep people’s private information secure. Team members respond appropriately to concerns about the welfare of vulnerable adults and children.

• Principle 2 – Staff

  Standards met

  The pharmacy has enough suitably qualified and team members in training to deliver its services safely. Team members complete ongoing training to help develop their skills and knowledge. They ask appropriate questions and give appropriate advice when assisting people with their healthcare needs.

• Principle 3 – Premises

  Standards met

  The pharmacy premises are spacious, secure and suitable for the services the pharmacy provides. It has appropriate facilities where people can have private conversations with team members.

• Principle 4 – Services

  Standards met

  The pharmacy manages the delivery of its services well. And it makes them accessible to people. Team members provide people with the necessary information to take their medicines safely. They obtain medicines from recognised suppliers, and they complete regular checks on them to ensure they remain fit for supply. They respond appropriately to alerts about the safety of medicines.

• Principle 5 – Equipment

  Standards met

  The pharmacy has suitable equipment to provide its services. Team members generally use the equipment in a way that protects people’s private information

Inspection history summary